Warranties & Exchanges
- 25 Knee - guaranteed for 1 year -machine wash, air dry
- Pro Taco - guaranteed to function for 6 months - hand wash, air dry
- T:25 Ankle - guaranteed for 1 year - machine wash, air dry
- ACL tube - guaranteed for 6 months - fold in half to apply and remove - hand wash - air dry
- Vlosity Shoulder - guaranteed for 2 years worn as directed - hand wash n air dry
- Thin Guards - guaranteed for 3 years - wash blue foam with mild soap, rinse foam with water - air dry
EXCHANGES - contact us at firstname.lastname@example.org
If we accidently sent the wrong product or size, we will send the correct product and pay for the freight. If you happen to order the wrong product or size, we will give full value of the product - minus a $10 handling fee - in exchange for a different item. You will be responsible for all shipping costs - both ways.
RETURNS - contact us at email@example.com
If workmanship or parts failed within the warranty period, we will exchange it for a new product. You may be asked to make a partial payment for a new product based on the length of time worn.
Returns and exchanges should be sent to:
3328 Fosca st
Carlsbad, Ca. 92009
(Include the order number sent in your order confirmation email - example: "TG-1001")